Identify Breakdowns in Crucial Conversations
Observe and address the concerns and pain points that drive the need and resistance for change.
All courses
An ACMP QEP™ Course
Conversational Spaces for Change
This course is designed to equip you with the tools and knowledge to transform your change management approach.
Join today$1,500
Online, Instructor-Led
24Hours total
5Live sessions
22ACMP PDUs
About this course
Discover a transformative approach to change management that places human connection at its core.
When leading a change program, one interacts daily with various people in different contexts and conversations where miscommunication, unfulfilled deliverables, distrust, and active resistance are expected.
Our ACMP QEP™ course provides an approach to address these challenges by looking at the conversational spaces of change and building skills to navigate these conversations effectively.
From navigating distrust to managing power dynamics, addressing resistance, and fostering accountability, this program equips change practitioners with a nuanced toolkit for orchestrating impactful conversations.
What You'll Learn
Coordinate with Shared Language
Build trust, drive commitment, and explore possibilities with customers and stakeholders.
Lead Teams Through Uncertainty
Coach others through the unseen barriers that stand in the way of organizational, professional, and personal transformation.
What People are Saying
As a Change Practitioner with over 10 years of experience in the field, I was particularly drawn to Taligens' Conversational Spaces for Change learning program. This program offered a refreshing and novel perspective on change, addressing the shortcomings and challenges I had observed in more rigid, linear, and process-driven change methodologies.
Through the program, I developed a new vocabulary to better explain the non-linear, embodied and emergent nature of mindset and behaviour change. This vocabulary has been instrumental in building support within my organization for more intentional, human centered change practices.
This course honed my capability to effectively, and empathetically navigate conversations aimed at facilitating change with a wide variety of audiences and stakeholders.
Your Instructors
Sarah Cove
Managing Director, The Taligens GroupSarah brings over 20 years of experience implementing business transformation and culture change programs across the US, Europe, Asia, Latin America, and Africa. With a passion for creating purpose-driven environments centered in trust and focused on customers, Sarah has worked across multiple industries including energy, utilities, technology, finance, retail, agriculture, and manufacturing.
Ricardo Monardez
Managing Director, The Taligens GroupWith over 30 years of experience across both industry and consulting, Ricardo brings a rare blend of strategic insight and practical know-how to his work. A longtime practitioner of Ontological Design and Commitment-based Management, he has led transformative change efforts for organizations across sectors and continents. From Fortune 500 companies to local nonprofits, his approach helps leaders navigate complexity, align culture with strategy, and build the conversations that make change stick.
Course Lessons
Pre-Work: Course Preparation
As we prepare to launch the course, please introduce yourself to your peers, and share some of your own experience around Change Management.
- Introduce Yourself
- Change Management Success and Challenges
Module 1: Introduction
In this module, gain insights into how Organizational Change Management (OCM) has unfolded as a historical conversation. Explore the neuroscience of learning, including the importance of conversations in individual change, and examine the effects of organizational change on individuals.
- Introduction
- Module Evaluation
- Post-Module Practice Session (1 hr)
Module 2: Change as Conversational Spaces
Explore the role of Change Management practitioner and unveil common pitfalls. Discover the value of observing conversational dynamics to support change; and learn skills to identify, observe, and intervene in key conversational spaces. Delve into the concept of the Change Management Process as a series of Conversational Spaces, uncovering key challenges within each space, and gain insights into navigating them effectively.
- Change as Conversational Spaces
- Change as Conversational Spaces - Reflections
- Post Module 3 - Reflection
- Module Evaluation
- Post-Module Practice Session (1 hr)
Module 3: Change through Language
Discuss common pitfalls for Change Management practitioners and see how building a new observer for the conversations can address them. Learn to listen better to concerns of stakeholders, forge new possibilities with others in conversations, navigate conversations for effective action focused on customer satisfaction, and foster trust.
- Change through Language
- Post Module 4 - Reflection
- Module Evaluation
- Post-Module Practice Session (1 hr)
Module 4: Change as Embodiment
Explore how change is embodied at the individual and organizational level. Learn to embody new skills which allow you to better deal with change resistance, navigate relationships and power structures, foster trust, and empower teams.
- Change as Embodiment
- Post Module 5 - Reflection
- Module Evaluation
- Post-Module Practice Session (1 hr)
Module 5: Change in the World
Expand your understanding of change dynamics and explore the global forces driving our constantly-evolving landscape. Learn new skills to navigate change that unfolds within organizations and within the surrounding world. Apply the techniques and insights gained in this course to diverse scenarios, empowering yourself to drive impactful change across various contexts.
- Change in the World
- Post Module 6- Reflection
- Module Evaluation
- Certificate of Completion
Enroll
Ready to change the conversation?
Equip yourself with a more human, conversational approach to leading change.